1.2 We will support democracy by improving encounters with public services.

We will strengthen democracy and inclusion by emphasizing the importance of encounters in public services. Democracy is not only a political system but also a way of life that can be strengthened in all everyday activities.
We will actively support the implementation of the handbook for developing public services based on the Democracy defense dialogues. We will support democracy expertise in public services by providing training in eOppiva-digital learning platform. The majority of people living in Finland have contact with the public sector by using its services. Public services must provide people with an experience of a society where everyone’s interests are important, and issues are solved together whilst respecting and listening to all parties involved. The community competence of those working in services will be strengthened by sharing good practices.
We will promote the competence in and use of both easy language and an appropriate, clear and understandable language in public services to support equality and democracy. The authorities and citizens also meet via written language when people read the authorities’ texts or deal with their affairs with the authorities, for example in various digital services.
We will participate in the implementation of the easy language action plan.